DELIVERY AND RETURNS

 

Delivery Policy

At Beard Star, we strive to ensure that your order reaches you in the quickest time possible while maintaining the highest standards of quality and care. Here's what you need to know about our delivery policy:

  1. Processing Time: Once your order is confirmed, please allow 1-2 business days for processing before your order is shipped out. During peak seasons or promotional periods, processing times may be slightly longer, but we'll do our best to get your order to you as swiftly as possible.

  2. Shipping Methods: We offer standard and expedited shipping options to cater to your needs. Standard shipping typically takes 3-5 business days for delivery within Canada, while expedited shipping takes 1-2 business days.

  3. Shipping Costs: Shipping costs will be calculated at checkout based on your location and chosen shipping method. We may offer free shipping promotions from time to time, so keep an eye out for those!

  4. Order Tracking: Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. You can use this information to track your package and stay updated on its delivery status.

  5. International Shipping: Currently, we only ship within Canada. We're working on expanding our shipping capabilities to reach more destinations in the future, so stay tuned for updates!

Return Policy

We want you to be completely satisfied with your Beard Star purchase. If for any reason you're not happy with your order, we're here to help. Here are the details of our return policy:

  1. Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. We understand that trying a new grooming product can be a personal experience, so we accept returns within 30 days of delivery.

  2. How to Initiate a Return: To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. We'll provide you with further instructions and a return shipping label, if necessary.

  3. Return Shipping: You'll be responsible for covering the cost of return shipping, unless the return is due to a mistake on our part or a defective product. In such cases, we'll provide a prepaid return shipping label for your convenience.

  4. Refunds: Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  5. Exchanges: If you'd like to exchange an item for a different product or variant, please contact our customer service team for assistance. We'll do our best to accommodate your request, subject to product availability.

If you have any questions or concerns about our delivery and return policy, please don't hesitate to reach out to our friendly customer service team. Your satisfaction is our top priority, and we're here to ensure that your Beard Star experience is nothing short of exceptional.